Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the resin by name (PET or PP — the resin is stated as a material, never as the word clear alone, and it is not substituted between runs), the wall gauge as a number, the rim diameter and rim-roll profile, the matched lid type and its confirmed fit on the quoted cup, the print method (dry-offset or screen, cured to the resin rather than surface-laid, with artwork steered toward coverage that stays legible through condensation), and both the rim capacity and the fill-line capacity so that pours per case can be budgeted honestly; programme and venue orders hold the resin, gauge, rim specification, matched lid, print method, PMS colour references and packing format on file so that repeat pallets, season reorders and multi-site case splits match the runs they join, with any resin, gauge, colour or lid-fit limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.